Our Journey
What started as a simple idea in a garage in Toronto has grown into a platform trusted by many Shopify merchants worldwide. In 2023, our founders Samin and Denis saw firsthand the challenges that e-commerce businesses faced with customer support.
The Beginning
They noticed that while AI was revolutionizing many aspects of business, customer service solutions remained stuck in the past. Most chatbots were frustratingly basic, leading to poor customer experiences and increased workload for support teams.
The Breakthrough
By combining their expertise in e-commerce and AI, they developed a new kind of AI assistant - one that could truly understand products, handle complex queries, and maintain the human touch that customers value. Kodago was born.
Today
Now, as a team of passionate individuals, we serve Shopify merchant transform their customer service. Our AI handles millions of customer interactions monthly, helping stores increase sales while reducing support costs. But we're just getting started - our mission is to make exceptional customer service accessible to every online store.
Looking Forward
The future of e-commerce is conversational, personalized, and available 24/7. We're building that future, one conversation at a time.